My hair straightener is giving me problems again.
I sense another complain email coming up again. I called Philips on Friday and requested for someone to come and pick up the straightener from my house and send it for repair. Cause i am not going to go all the way to their Toa Payoh service center in my now very pregnant state.
This time round, a Filipino-sounding girl attended to me. Poor girl got scolded by me today when i called the second time. Firstly, cause she asked me to pay for the pick up and delivery. Secondly, she was supposed to get back to me on Friday or Saturday, but she didn't. And when i called her today, she kind of asked me to repeat my story again. So naturally, those 2 combined pissed me off.
Now i don't think i am being unreasonable here. The last time this hair straightener went all faulty on me, somebody came and pick up the device, found nothing wrong, and send the same thing back to me for free. Thing is, i had specifically told them the device was faulty. But instead of giving me a replacement set, they send back the same thing to me and even suggested that I was being difficult. The person who called me told me that they had tested the device and found nothing wrong with it, he also added something like i was less than 1% of users who complained about the product!
That was on 28 Oct 2009. Less than a month later, the device stopped working again. If they had given me a replacement the last time, i don't think this would have happen. So now they want me to pay for the pick up and delivery? No way!
I am so going to bring this up all the way to their HQ in Netherlands if necessary. I have had enough of all this nonsense with my hair straightener, and all the inconvenience of having to wait for it to be fixed while I tolerate with my messy hair.
As the saying goes, "Hell hath no fury like a woman scorned", much less "a very pregnant woman scorned"!
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