I sent out yet another complaint email last week, this time to ICA.
I am totally fed up with their level of customer service. K had a friend visiting from Nigeria, and because he was out of town, i was put in charge of applying the Visa for his Nigerian friend. I had like 2 days to get the Visa applied and approved because his friend had bought his flight tickets and was due to arrive in Singapore in 2 days.
And for some reason, the ICA website for the online Visa application doesn't seem to work, regardless of whether i used Internet Explorer or Mozilla, or if i tried again at another time. So i tried to call their 24 hour hotline. Which never gets picked up cause it is always engaged. I tried calling for 2 freaking day at different timings and it is ALWAYS engaged. So next option was to email. Their email response was quick, but when i asked for someone to call me to guide me through the technical problem, all my requests were ignored. The stupid help desk just kept sending me replies via email, despite my email stating that i need to get the Visa urgently and for them to call me.
Just when i thought i will explode because it is so damn difficult to get help for the whole damn day, i finally managed to get the website to load and submitted my application and paid $30. Then the next day, i was told the application for rejected. Which totally puzzled me cause K had applied Visa for the same guy before with the same details and it was approved. So i sent an email to ask why my application was rejected.
Again, the response came quickly via email. In the email, i was asked to provide details on the application reference number and other details etc. Now this pissed me off cause when i sent the email asking for the reason for the rejection, i had attached the acknowledgment letter, which already contained all the details that they asked in their email response. But I still typed out all the details in the email. Then, the second email came from them. And you know what they said? That they cannot reveal reasons for the rejection of Visa applications. Then in the first place, why the F did they ask me for the details?? Waste my time! Stupid, stupid stupid..
So anyway, somebody actually responded to my complaint email 4 days ago, citing that the ICA takes feedback seriously blah blah blah..
I got a call this afternoon from the ICA. This guy called asking me some information about my application which was rejected more than 1 week ago. I did not even bother to be nice to him, cause firstly, i did not expect the call. Secondly, even if i did expect the call, it would be to address my email complaint, and NOT to ask me stupid questions on a Visa application that was rejected more than 1 week ago and totally useless since our Nigerian friend is already in Singapore with an approved Visa.
So the call today made me write another email to follow up and complain again... Let's see what their response is this time.
I am totally fed up with their level of customer service. K had a friend visiting from Nigeria, and because he was out of town, i was put in charge of applying the Visa for his Nigerian friend. I had like 2 days to get the Visa applied and approved because his friend had bought his flight tickets and was due to arrive in Singapore in 2 days.
And for some reason, the ICA website for the online Visa application doesn't seem to work, regardless of whether i used Internet Explorer or Mozilla, or if i tried again at another time. So i tried to call their 24 hour hotline. Which never gets picked up cause it is always engaged. I tried calling for 2 freaking day at different timings and it is ALWAYS engaged. So next option was to email. Their email response was quick, but when i asked for someone to call me to guide me through the technical problem, all my requests were ignored. The stupid help desk just kept sending me replies via email, despite my email stating that i need to get the Visa urgently and for them to call me.
Just when i thought i will explode because it is so damn difficult to get help for the whole damn day, i finally managed to get the website to load and submitted my application and paid $30. Then the next day, i was told the application for rejected. Which totally puzzled me cause K had applied Visa for the same guy before with the same details and it was approved. So i sent an email to ask why my application was rejected.
Again, the response came quickly via email. In the email, i was asked to provide details on the application reference number and other details etc. Now this pissed me off cause when i sent the email asking for the reason for the rejection, i had attached the acknowledgment letter, which already contained all the details that they asked in their email response. But I still typed out all the details in the email. Then, the second email came from them. And you know what they said? That they cannot reveal reasons for the rejection of Visa applications. Then in the first place, why the F did they ask me for the details?? Waste my time! Stupid, stupid stupid..
So anyway, somebody actually responded to my complaint email 4 days ago, citing that the ICA takes feedback seriously blah blah blah..
I got a call this afternoon from the ICA. This guy called asking me some information about my application which was rejected more than 1 week ago. I did not even bother to be nice to him, cause firstly, i did not expect the call. Secondly, even if i did expect the call, it would be to address my email complaint, and NOT to ask me stupid questions on a Visa application that was rejected more than 1 week ago and totally useless since our Nigerian friend is already in Singapore with an approved Visa.
So the call today made me write another email to follow up and complain again... Let's see what their response is this time.
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